Place
On 12/8 around 10:50 am on a slow Monday day, I walked into an empty Bank of America branch that had been recently remodeled, with multiple offices visible and unoccupied. I approached the teller and asked to see a banker to renew my CD, a process that takes approximately five minutes and cannot be completed online. The teller told me that no banker was available, despite there being two other employees present (one man and one woman). She then asked me to take a seat and said someone would be with me shortly. At the time, I was the only customer in the branch. After waiting about five minutes, the teller returned and informed me that unfortunately no one was available to help me. When I asked about the other employee I had seen, she stated that he was “waiting for a customer.” I explained that my request would take no more than five minutes, I was still turned away. When I questioned why I could not be helped, she responded that another customer might walk in and need assistance. How about me, I was already present and the only customer in the branch? Totally frustrating and unacceptable. Not coming back.
The only Bank of America near Thousand Oaks area that actually picked up the phone to answer my questions. I tried calling several other locations, even the Camarillo ones and the phone kept ringing nonstop-no answer even tried calling multiple times throughout the day. Finally found a Bank of America location that actually confirmed they do medallion signature guarantee. The agent who took my call was very helpful and told me exactly what I needed to bring in and even scheduled an appointment for me. Would highly recommend especially for Medallion Signature Guarantee services.
I truly wouldn’t know how this Bank of America is… because it has been closed the last three times I have tried to use it! People need a bank on Saturday… people need a bank past 4PM… Additional info about 2 months later: Finally got into the bank to get help and was sent to a different location because they couldn’t help me with my specific request. I also would like to add that I have called 4 times in an hour during business hours and no one has answered. Update: says “open” online and their automated hours when you call says they are open. Went to the location, closed until January 17th. This bank… is useless.
